New Models for Improving Supply Chain Processes and Performance

Bill McBeath

Published on Jan 10, 2010

Findings from ChainLink's 2010 Supply Chain Priorities Survey The "Great Recession" of 2008-2009 has imposed some of the most severe economic conditions since the Great Depression of the 1930s. To find out how the current evolving economic environment impacts supply chain priorities of firms, now and over the next 12 months, we conducted a research project, surveying and interviewing over 100 companies regarding some key questions: What are the top supply chain goals, challenges, and improvement priorities for 2010? Which supply chain processes are the most difficult to improve? What are the main impediments to improvement? How are external resources used to overcome these impediments and solve these challenges? We found that the goals, challenges and improvement priorities tended to revolve around the customer (customer satisfaction, demand management) and around building an agile supply chain and reducing risk. Most of the impediments to improvement were human and organizational factors. You can view the webinar of our findings and/or purchase the report by clicking on the "Purchase Access to This Item" button on the right of this page (or "Add to Cart" at bottom of page.) This paper delves into our findings and explores the concept of Co-Managed Processes. It is organized into two main sections: 2010 Supply Chain Priorities Survey Results Top supply chain goals, challenges, and improvement priorities Degree of difficulty and impediments to improving supply chain processes The Emergence of Co-Managed Processes Reluctance to outsource high priority processes using traditional outsourcing, BPO, Managed Services and the use of consultants Co-managed processes: Definition and examples Table of Contents Executive Summary Page 1 2010 Supply Chain Priorities Survey Results Page 2 Top Supply Chain Goals for 2010 Page 2 Top Supply Chain Challenges for 2010 Page 3 Supply Chain Process Improvement Priorities for 2010 Page 4 Degree of Difficulty Improving Processes Page 5 Impediments to Improving Supply Chain Processes Page 7 The Emergence of Co-Managed Processes Page 9 Outsourcing's Role in Improving Supply Chain Processes Page 9 Reluctance to Outsource High Priority Processes Page 10 Consultants' Role in Improving Supply Chain Processes Page 10 Co-Managed Processes: An Alternative to Outsourcing and Consulting Page 11 Co-Managed Process Examples Page 13 Conclusion Page 16 Appendix A: Survey Firmographics Page 17

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