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Editor's note: In the last issue, we discussed how the outsourced supply chain is causing companies to expand their measurement focus to the supply chain outside the enterprise (as in "measuring the r... (more information)
by Sree Hameed
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Product design, marketing, supply chain, fulfillment and aftermarket service can all be part of the Channel Management relationship. Companies spend time in process management, but with the channels, ... (more information)
by By Ann Grackin
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They are the best of friends. They are the worst of enemies. That is the paradox of the retailer-supplier relationship: that on the one hand only by a true, close, strategic partnership can both side... (more information)
by Bill McBeath
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Embedded knowledge exists in the chain to understand and unlock customer value. Integrating the chain is crucial to aligning the goals of customers and provider.... (more information)
by Ann Grackin
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The complexity of business today--working a myriad of partnerships with both the channel side and the transportation partners, as well as dealing with the challenges of fickle and surprising
markets-... (more information)
by Ann Grackin
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As products commoditize, the battleground shifts to service excellence. Delivering exceptional service requires a real passion infused throughout the organization--a real desire to serve and make life... (more information)
by Bill McBeath
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Many managers of companies that make or distribute products lose important profit opportunities because they don't capitalize on the strategic benefits of related services.... (more information)
by Jonathan Byrnes
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Ann's editorial for the October 2004 issue...... (more information)
by Ann Grackin
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Whether it's booking a flight or requesting the status of a flight, or checking the status of an order or placing a new order, the frustration we endure while doing business can become massive. We've ... (more information)
by Laura Faught
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The US auto industry was turned upside down by the Japanese, who relentlessly followed Deming's teachings. In mature industries, it's more important that products be reliable and inexpensive than be o... (more information)
by David Taber
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This 10-minute overview presented by ChainLink CEO, Ann Grackin discusses the impact of changing business models on the supply chain.... (more information)
by Ann Grackin
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RFID can, if implemented correctly, have a significant impact on retail performance. This report takes a look at what is being done by some early adopters. This report covers the type of RFID ... (more information)
by Laura Faught
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The MIT RFID and Sensor SIG had something for every generation of futurists, from "social tribing" to manufacturing locating systems.... (more information)
by By Tom Coyle
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The last decade has witnessed a substantial shift in emphasis on the part of many OEM manufacturers from a focus on the products they produce to a concentration on their customers and the value that t... (more information)
by Morris Cohen
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On October 23, we participated in the Wharton/Stanford Service Supply Chain in Philadelphia. This annual event attracts some of the most senior professionals who care about the Customer Service Chain.... (more information)
by Ann Grackin
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This paper will articulate and validate the Future Logistics Enterprise (FLE) vision and objectives for readers such as industry suppliers and partners, members of Congress, members of other governmen... (more information)
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The merger of Airclic and AirVersent, two leaders in vertical industry/process-specific mobile supply chain applications, is a sign of the maturing of mobile platforms and the beginning of a strong gr... (more information)
by By Bill McBeath
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Service Planning and Execution Best
Practices in High-Tech Supply Chains.... (more information)
by Ann Grackin & Todd Applebaum
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Many corporations have failed the customer; they focus on transactions, rather than customers. I recently talked to Shoshana Zuboff and James Maxmin, co-authors of The Support Economy, Why Corporation... (more information)
by Shoshana Zuboff, James Maxmin
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The high tech industry has experienced a striking shift from traditional replenishment processes to Vendor Managed Inventory (VMI) replenishment for various products during the last decade. This has b... (more information)
by Bill McBeath
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When we think about services, the arcane image of a repairman with a wrench comes to the mind, of those caught in the Pleistocene period (era when man first used tools, 2 million to 10,000 years ago).... (more information)
by Ann Grackin
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After-sales service is increasingly part of the value add - product lifecycle does not end at the retail check-out. Brand loyalty is hard won - product differentiation is in many cases based on percep... (more information)
by Carla Reed
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